> For the complete documentation index, see [llms.txt](https://squarebox-ai.gitbook.io/squarebox/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://squarebox-ai.gitbook.io/squarebox/others/plan-and-billing.md).

# Plan & Billing

### Overview

The **Plans & Billing** module in Squarebox helps businesses manage their subscriptions, billing cycles, and credits. It ensures seamless renewals, clear tracking of usage, and provides options for upgrades and downgrades. With a centralized balance system, businesses can use credits for subscriptions and messaging.

### Key Features

#### 1. **Subscription Plans**

Squarebox offers flexible subscription plans to cater to businesses of all sizes.

* **Basic Plan**: ₹7,499 per quarter
  * Supports up to **5 users**.
* **Pro Plan**: ₹14,999 per quarter
  * Supports up to **10 users**.

**Discounts:**

* **Yearly Discount**: Get **20% off** on annual subscriptions.
* **Free Trial**: New businesses receive a **7-day free trial**.

#### 2. **Central Balance**

The central balance acts as a wallet from which all usage (e.g., messaging costs) and subscription fees are deducted.

**Features:**

* **Recharge Anytime**: Add credits as needed to avoid interruptions.
* **Low Balance Alerts**: Notifications are sent 3 days before renewal if the balance is insufficient.

> **Screenshot: Add Credit to Balance**\
> Quickly recharge your wallet with pre-defined or custom amounts.<br>

**Notifications:**

* **In-App Alerts**: A visible low-balance banner.
* **WhatsApp & Email**: Notifications sent daily until renewal.

#### 3. **Renewal Process**

Subscription renewals are automatic using the central balance.

* **Grace Period**: A **5-day window** is provided after the due date to recharge the balance.
  * The platform remains accessible during this period.
* **Failure to Recharge**:
  * After the grace period, access to the platform is **temporarily restricted** until payment is completed.

#### 6. **Adding Balance**

To avoid service interruptions, businesses can manually **add credits** to their central balance.

**Steps to Add Balance:**

1. Go to the **Plan & Billing** section.
2. Click on **Add Credit Balance**.
3. Choose a **recommended amount** (₹1,000, ₹2,000, or ₹5,000) or enter a custom amount.
4. Taxes (18% GST) are automatically calculated.
5. Proceed to payment.

> **Screenshot: Adding Credit with GST Breakdown**\
> A simple breakdown of balance top-up and applicable taxes.<br>

***

#### 7. **Failed Payments**

If auto-renewal fails due to insufficient balance:

1. **Notifications** are sent daily during the grace period.
2. After **5 days**, access to the platform is temporarily restricted.
3. Businesses can regain access by recharging the balance.

***

#### 8. **Usage Transactions**

Track all credit usage, including subscription renewals and messaging costs.

* See individual **transaction IDs** for reference.
* Analyze transaction status (e.g., partial sync or failure).
* Download invoices for records.