Connecting Whatsapp

Connecting your WhatsApp number to Squarebox ensures seamless messaging, customer support, and marketing automation.

Step 1: Connecting Whatsapp Business API

1.1 Go to WhatsApp in Integrations

• Navigate to Settings → Integrations.

• Under Connected Apps, select WhatsApp Integration.

• Click Configure to launch the integration setup.

1.2 META Embedded Signup

• You will be redirected to a third-party onboarding flow authorized by Meta for WhatsApp Business API access.

• Accept the Terms and Conditions.

• Log in using your Facebook Account.

1.3 Create or Select Business Profile

You’ll now set up the customer-facing profile:

• Create a new WhatsApp Business Profile, or

• Choose an existing profile

This includes your display name, phone number, and business description.

1.4 Adding Phone Number

Add Your Own Business Number

• Verification is required (via OTP).

• Recommended for long-term use and brand consistency.

(Optional – Not Recommended) Use a Free WhatsApp Number

• Meta offers a temporary WhatsApp number (e.g., +1 555...) for outbound messages only.

• No verification is required, but the number cannot receive calls or SMS.

• Intended for limited or testing purposes only — we recommend using your own verified business number for full functionality and brand consistency.

Once your number is added and verified:

• Your WhatsApp Business API (WABA) number goes live.

• WhatsApp is now fully integrated with your Squarebox account.