> For the complete documentation index, see [llms.txt](https://squarebox-ai.gitbook.io/squarebox/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://squarebox-ai.gitbook.io/squarebox/onboarding-procedure/connecting-whatsapp.md).

# Connecting Whatsapp

Connecting your WhatsApp number to Squarebox ensures seamless messaging, customer support, and marketing automation.

### Step 1: Connecting Whatsapp Business API

#### 1.1 Go to WhatsApp in Integrations

* Navigate to Settings → Integrations.
* Under Connected Apps, select WhatsApp Integration.
* Click Configure to launch the integration setup.

<figure><img src="https://2070687034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbrBIFvYkx0aJHsYSE7v0%2Fuploads%2F4iHaIkMCROJwW85ovTy8%2Fwhatsapp%20integrations.png?alt=media&amp;token=8300a289-0e39-47e1-a936-ba199d0a9699" alt=""><figcaption></figcaption></figure>

#### 1.2 META **Embedded Signup**

* You will be redirected to a third-party onboarding flow authorized by Meta for WhatsApp Business API access.
* Accept the **Terms and Conditions**.
* Log in using your **Facebook Account**.

#### 1.3 Create or Select Business Profile

You’ll now set up the customer-facing profile:

* Create a new WhatsApp Business Profile, or
* Choose an existing profile

This includes your display name, phone number, and business description.

#### 1.4 Adding Phone Number

Add Your Own Business Number

* Verification is required (via OTP).
* Recommended for long-term use and brand consistency.

(Optional – Not Recommended) Use a Free WhatsApp Number

* Meta offers a temporary WhatsApp number (e.g., +1 555...) for outbound messages only.
* No verification is required, but the number cannot receive calls or SMS.
* Intended for limited or testing purposes only — we recommend using your own verified business number for full functionality and brand consistency.

### Once your number is added and verified:

* Your WhatsApp Business API (WABA) number goes live.
* WhatsApp is now fully integrated with your Squarebox account.

<figure><img src="https://2070687034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbrBIFvYkx0aJHsYSE7v0%2Fuploads%2FPjfZ3MYfDReoflL3mV0y%2FScreen%20Cast%202024-12-28%20at%208.44.56%20PM.gif?alt=media&amp;token=eecf4ca7-d2d0-4d4c-8cf5-6382375b21c3" alt=""><figcaption></figcaption></figure>