> For the complete documentation index, see [llms.txt](https://squarebox-ai.gitbook.io/squarebox/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://squarebox-ai.gitbook.io/squarebox/chat/chat-search.md). # Chat search ## Chat Search Feature The **Chat Search** feature in Squarebox is designed to help users efficiently navigate large volumes of customer conversations. Whether you're managing support, sales, or follow-ups, this feature ensures you can find the exact chat you need — instantly. *** ### Overview Positioned prominently at the top of the **Chats** interface, the search bar allows team members to quickly retrieve any ongoing or past WhatsApp conversation. This improves: * Response speed * Accountability * Overall operational efficiency *** ### What You Can Search You can search for chats using the following identifiers: * **Lead Name** – Locate conversations by typing the lead’s name (e.g., `Sai Prakash`) * **Phone Number** – Search using the contact’s registered mobile number (partial or full) * **Message Content** – Search for keywords or phrases from messages (e.g., `Pay now`, `Admission`, `Site visit`) As you type, Squarebox auto-filters the results in real time, showing all chats that match your input. *** ### Practical Use Cases * **Sales Follow-up**\ Search `brochure` to find all leads who were sent course materials. * **Payment Recovery**\ Search `Pay now` to locate leads who received payment links. * **Support Reference**\ Search by name or keywords like `reschedule` to revisit past issues. * **Unread Conversation Shortcut**\ If you remember a lead’s name but haven’t opened their chat, search for the name to respond quickly. *** ### Benefits * Saves time compared to manual scrolling * Reduces missed follow-ups or repeated messages * Enables faster context switching between conversations * Ideal for teams handling a high volume of leads or chats daily.