> For the complete documentation index, see [llms.txt](https://squarebox-ai.gitbook.io/squarebox/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://squarebox-ai.gitbook.io/squarebox/others/notifications.md).

# Notifications

## Overview

The Notifications feature in Squarebox allows users to stay informed about key activities and updates within the platform. Whether it's changes to customer records, campaign updates, or account-level actions, users can configure exactly how they want to be notified.

 

Squarebox supports multiple notification channels:

\- Email - Notifications are sent to your registered email address.

\- In-app - Notifications appear directly within the Squarebox interface.

\- WhatsApp - Messages are delivered to your connected WhatsApp number.

Note: WhatsApp notifications may incur additional charges depending on your subscription plan.

 

These flexible settings ensure that users receive timely information in the way that suits them best.

Notification Channels\ <br>
---------------------------

For each type of activity, you can select how you'd like to receive alerts:

\- None - No notification will be sent.

\- Email - Sends alerts to your registered email address.

\- In-app - Displays notifications within Squarebox.

\- WhatsApp - Sends alerts to your registered WhatsApp number.

## General Notification Types<br>

Below is a list of supported events and what each notification type represents:

Notification Type Descriptions:

<table data-header-hidden><thead><tr><th valign="top"></th><th valign="top"></th></tr></thead><tbody><tr><td valign="top">Notification Type</td><td valign="top">Description</td></tr><tr><td valign="top">User</td><td valign="top">Changes related to user accounts or profiles.</td></tr><tr><td valign="top">Credit</td><td valign="top">Updates regarding account credits.</td></tr><tr><td valign="top">Message</td><td valign="top">Notifications for new messages or updates.</td></tr><tr><td valign="top">Segment</td><td valign="top">Alerts for changes or updates to segments.</td></tr><tr><td valign="top">Business</td><td valign="top">Modifications to business-level settings.</td></tr><tr><td valign="top">Campaign</td><td valign="top">Activity and status updates for campaigns.</td></tr><tr><td valign="top">Customer</td><td valign="top">Changes or additions to customer records.</td></tr><tr><td valign="top">Subscription</td><td valign="top">Plan renewals or subscription status updates.</td></tr></tbody></table>

## Steps to Configure Notifications

To update your notification preferences:

1\. Go to Settings -> Notifications.

2\. For each event type listed, choose one or more of the following options:

\- None

\- Email

\- In-app

\- WhatsApp

3\. Click Save to apply your changes.

4\. If needed, click Restore to default to revert to the system's original notification settings.

## Important Notes

\- WhatsApp notifications may incur additional charges depending on your subscription plan.

\- It is recommended to enable at least Email or In-app notifications for critical updates to ensure visibility.

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