Notifications

Overview

The Notifications feature in Squarebox allows users to stay informed about key activities and updates within the platform. Whether it's changes to customer records, campaign updates, or account-level actions, users can configure exactly how they want to be notified.

Squarebox supports multiple notification channels:

- Email - Notifications are sent to your registered email address.

- In-app - Notifications appear directly within the Squarebox interface.

- WhatsApp - Messages are delivered to your connected WhatsApp number.

Note: WhatsApp notifications may incur additional charges depending on your subscription plan.

These flexible settings ensure that users receive timely information in the way that suits them best.

Notification Channels

For each type of activity, you can select how you'd like to receive alerts:

- None - No notification will be sent.

- Email - Sends alerts to your registered email address.

- In-app - Displays notifications within Squarebox.

- WhatsApp - Sends alerts to your registered WhatsApp number.

General Notification Types

Below is a list of supported events and what each notification type represents:

Notification Type Descriptions:

Notification Type	Description
User	Changes related to user accounts or profiles.
Credit	Updates regarding account credits.
Message	Notifications for new messages or updates.
Segment	Alerts for changes or updates to segments.
Business	Modifications to business-level settings.
Campaign	Activity and status updates for campaigns.
Customer	Changes or additions to customer records.
Subscription	Plan renewals or subscription status updates.

Steps to Configure Notifications

To update your notification preferences:

1. Go to Settings -> Notifications.

2. For each event type listed, choose one or more of the following options:

- None

- Email

- In-app

- WhatsApp

3. Click Save to apply your changes.

4. If needed, click Restore to default to revert to the system's original notification settings.

Important Notes

- WhatsApp notifications may incur additional charges depending on your subscription plan.

- It is recommended to enable at least Email or In-app notifications for critical updates to ensure visibility.